Shipping policy
At VelvetRoot65, we aim to make delivery straightforward and accessible for customers worldwide.
1. Free Worldwide Shipping
VelvetRoot65 offers free standard shipping worldwide on orders placed through our website.
There is no minimum purchase requirement stated for our standard free shipping offer unless otherwise indicated during checkout.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
The delivery timeframe is an estimate rather than a guaranteed delivery date.
Actual delivery times may vary because of destination, carrier operations, customs procedures, weather, holidays, transportation disruptions, address issues, or other circumstances outside our reasonable control.
3. Order Processing
Orders may require processing before shipment.
When your order has been prepared and shipped, available shipment or tracking information may be provided using the contact details associated with your order.
4. International Orders
We offer worldwide shipping.
International shipments may be subject to customs procedures, import regulations, taxes, duties, or other requirements imposed by the destination country.
Where such charges are legally imposed and not expressly collected by VelvetRoot65 during checkout, responsibility for them may depend on the destination's applicable rules.
5. Accurate Shipping Information
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please review your shipping information carefully before submitting an order.
If you discover an error after ordering, contact us promptly at support@VelvetRoot65.site. We will attempt to assist where reasonably possible, but changes may not be possible once an order has entered processing or shipment.
6. Tracking
Where tracking is available, customers may receive tracking information after shipment.
Tracking events are generated by the applicable carrier and may occasionally take time to update.
7. Delivery Delays
Although our normal estimated delivery period is 7–10 days, occasional delays can occur.
Weather conditions, customs inspections, carrier disruptions, peak holiday periods, natural events, and other circumstances outside our control can affect transit.
If your shipment appears significantly delayed, contact our support team with your order information so we can assist in reviewing the shipment status.
8. Lost or Missing Packages
If tracking indicates a delivery problem or you believe your package has been lost, contact us at support@VelvetRoot65.site.
We may ask you to verify your shipping address and check with household members, neighbors, reception areas, or the carrier where appropriate before determining the next resolution.
9. Damaged Deliveries
If your order arrives damaged, please contact us promptly and provide photographs where reasonably possible.
Eligible issues will be handled in accordance with our Return & Refund Policy and applicable consumer laws.
10. Contact
For shipping assistance:
Email: support@VelvetRoot65.site
Phone: 270-929-7114
VelvetRoot65
4309 Yorktown Place
Owensboro, KY
United States